RETURN & CANCELLATION
Can I return, if my product is defective /missing pages in book?
Yes, you may notify us of any manufacturing defect or damages within 3 working days from the delivery. We will replace the defective product with a brand new product at no extra cost.
expert bano will replace the specific product ordered. However, we will not return the book or replace with other book you want to order.
Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
Courier charges in this case will be beared by us. Customer will get a hassle free replacement in this case.
Where to notify, in case of problem with an order?
In case of any problem in the order, you can mail us at [email protected] we will try to revert you with the solution within 24 hours of your mail.
To Return an Item to Expert Bano:
If you purchased an item from expertbano.com:
- Gather your item(s) and the original product packaging.
- Locate your receipt (e-mail or paper), which includes your order number.
- Take your item to an Expert Bano online store. You can find the address on your receipt.
Will I get the refund if by mistake I have made the payment twice?
Yes we will provide you with the full refund of the amount you have paid by mistake. However, if the product was already shipped, then we will provide the refund after deducting the courier charges.
What is the procedure of Refund?
- Any refund against a “return request” made to Crossword.in customer support, and collected by courier from the delivery address where the merchandise was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
- Some merchandise can only be returned through courier collection process.